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filler@godaddy.com
Signed in as:
filler@godaddy.com
Last Updated: 2/20/26
These Terms and Conditions govern your access to and use of our website, services, and products. By using our website or placing an order, you agree to these Terms. If you do not agree, please discontinue use of the site.
Our website and services are intended for lawful purposes only. You agree not to use the site in any way that could interfere with its operation, compromise security, or violate any laws.
All information you provide—such as your name, contact information, and uploaded designs—must be accurate and owned or legally permitted for your use.
When you upload a logo or design, you confirm that you own the rights to the design or have permission from the rightful owner to use it for embroidery purposes.
We do not claim ownership of your uploaded designs. You retain all rights to your artwork.
We reserve the right to decline any logo or design that is unlawful, offensive, copyrighted without authorization, or otherwise inappropriate.
All orders are processed based on the information and files you provide. It is your responsibility to double‑check spelling, colors, sizes, thread selections, file uploads, and any other details before finalizing your order.
Production timelines can vary based on workload, supply availability, and design complexity. While we make every effort to meet deadlines, we cannot guarantee specific delivery dates.
Changes to orders after submission may result in delays or additional charges.
Prices listed on the website are subject to change without notice. Payment is required before production begins unless otherwise arranged.
We are not responsible for any additional fees charged by your bank, payment processor, or credit card provider.
Because embroidery involves custom work, refunds or cancellations may be limited.
We may offer refunds or corrections only in cases where an error is clearly the result of our production process.
We cannot refund or replace items due to:
Custom products cannot be returned unless defective.
All website content—including text, images, graphics, and digital materials—is owned by us or used under license. You may not reproduce, modify, or distribute any website content without written permission.
Your uploaded designs remain your intellectual property.
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages resulting from your use of our website or services.
This includes damages related to:
Your sole remedy for any issue with the service is limited to correction or replacement of the affected product where appropriate.
Our website may use third‑party tools or integrate with external services such as payment processors or shipping carriers. These third parties operate under their own policies, and we are not responsible for their actions or practices.
If you create an account, you are responsible for maintaining its confidentiality and restricting access to your login information. You are responsible for any activity conducted under your account.
We may update these Terms and Conditions at any time. Updated terms will be posted on this page with a revised “Last Updated” date. Continued use of the website constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the state in which our business operates, without regard to conflict‑of‑law principles.
For questions about these Terms and Conditions, please contact:
Email: embrogear@gmail,com
Phone: 910-988-0221
Last Updated: 2/20/26
We appreciate your business and take pride in producing high‑quality custom embroidery work. Because each order is made specifically for you, all products are considered custom items and follow the policy outlined below.
All embroidery products are made to order using the designs, files, and information you provide. For this reason, custom items are not eligible for standard returns or refunds unless an error occurs on our part.
We may provide a refund, remake, or correction only in cases where an issue is clearly caused by our production process. Examples may include:
To qualify, issues must be reported within [X] days of delivery (you can choose 3, 5, 7, or 14 days). Photos may be required.
We cannot provide refunds or replacements for the following:
Custom embroidery involves handcrafted work, and small variations are considered normal and acceptable.
Orders may only be canceled before digitizing or production begins. Once work has started, cancellations are not possible due to the custom nature of each order.
If materials have been purchased specifically for your job, cancellation may not be eligible for a refund even before production.
We are not responsible for:
If a package is lost or damaged during transit, we will assist in filing a claim with the carrier.
Digitizing fees (if applicable) are non‑refundable once work has begun, even if the order is canceled or modified afterward.
If you believe your order qualifies for a refund or remake, please contact us at:
Email: embrogear@gmail,com
Phone: 910-988-0221
Please include your order number and photos of the issue so we can resolve it quickly.
This Refund & Return Policy may be updated periodically. The date at the top of this page will reflect the latest revision. Continued use of our services indicates acceptance of any updates.
Copyright © 2026 Embrogear - All Rights Reserved.
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